Privacy Policy

Introduction

Welcome to Tech On Hand (TOH), a brand under Dragon Sino Kenya Limited. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our platform, products, and services.

By accessing or using our platform, you consent to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

Information We Collect

• Personal Information: When you register, place an order, or interact with our platform, we may collect information such as:
  • Your name, email address, phone number, and physical address.
  • Payment information, including credit card details (processed securely).
  • Account login details, including username and password.
• Non-Personal Information:
  • Browsing data such as IP address, device type, browser type, and operating system.
  • Usage data, including pages viewed, time spent on the platform, and interaction details.
• Optional Information: Feedback, reviews, or any additional data you choose to provide during surveys or inquiries.

How We Use Your Information

• To Provide and Improve Services:
  • Process transactions and fulfill orders.
  • Respond to customer inquiries and provide support.
  • Personalize user experience and recommend relevant products.
• Marketing and Communication:
  • Send promotional offers, newsletters, and updates (with opt-out options).
  • Notify you of changes to our platform, policies, or services.
• Analytics and Performance:
  • Analyze user behavior to improve platform functionality and performance.
  • Monitor and prevent fraudulent activities.
• Legal Compliance:
  • Comply with applicable laws, regulations, and legal processes.
  • Enforce our terms and conditions.

How We Share Your Information

• With Service Providers: Third-party vendors who assist with payment processing, shipping, marketing, or IT support.
• Within the Dragon Sino Group: Sharing data with affiliated companies for internal administrative purposes.
• Legal Obligations: When required by law or to protect our rights, users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Cookies and Tracking Technologies

• What Are Cookies? Small text files stored on your device to enhance user experience.
• How We Use Cookies:
  • Remember login details and preferences.
  • Analyze site usage and measure performance.
  • Deliver targeted advertisements.
• Managing Cookies: You can control or disable cookies through your browser settings, but this may affect platform functionality.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: