Returns Policy

General Return Policy

• Eligibility for Returns:
  • Items must be returned in their original condition, unused, and with all packaging and accessories intact.
  • Returns must be initiated within 14 days of delivery unless otherwise specified.
• Non-Returnable Items:
  • Certain items such as personalized products, perishable goods, or clearance items are non-returnable.
  • Specific exclusions will be detailed on the product page.
• Proof of Purchase: A valid proof of purchase or receipt is required for all returns.
• Inspection: All returned items will be inspected upon receipt. Refunds or exchanges will only be processed if the item meets the return criteria.

Return Costs

• Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a fault on our part (e.g., defective or incorrect items).
• Shipping Labels: Customers may choose to use our provided return shipping label (fees apply) or arrange their own shipping.

Refund Policy

• Processing Time: Refunds will be processed within 7-10 business days after the returned item is received and inspected.
• Method of Refund: Refunds will be issued to the original payment method used for the purchase.
• Deductions: Refund amounts may exclude shipping and handling fees unless the return is due to our error.

Exchanges

• Conditions: Exchanges are subject to product availability and must meet the general return criteria.
• Process: To initiate an exchange, please contact our customer service team. We recommend reserving your replacement item as soon as possible.

Defective or Incorrect Items

• Reporting Issues: If you receive a defective or incorrect item, please contact us within 7 days of delivery for assistance.
• Resolution Options: We may offer a replacement, exchange, or full refund based on the circumstances.

How to Initiate a Return or Exchange

1. Contact Us: Reach out to our customer service team through the contact information provided below. Include your order number and details of the item(s) you wish to return.
2. Prepare the Item: Securely package the item to prevent damage during transit. Ensure all original components are included.
3. Ship the Item: Use the provided return label or arrange your own shipping to the address specified by our team.

Contact Information

Email: support@techonhand.tech

Amendments to this Policy

This Return Policy may be updated from time to time. Changes will be posted on this page with a revised effective date. Please review periodically to stay informed.

Effective Date: 01/22/2025